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検索キーワード：(件名: #Customer services)
該当件数:55件
Service quality in tourism : measurement methods and empirical analysis / Michael Langer
us. - Frankfurt am Main ; New York : P. Lang , c1997. - (Markt-Management ; Bd. 1)
図書 <1210084970> [GA69846768]
Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector
hbk. - New York : Wiley , c2001
図書 <1010166545>
Putting stakeholder management into practice / Margit Huber, Joachim Scharioth, Martina Pallas, editors
: alk. paper. - Berlin ; New York ; Tokyo : Springer , c2004
図書 <1020001155>
Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry
New York : Free Press , c1999
図書 <1210129944> [BA41663159]
The SAGE handbook of service-dominant logic / edited by Stephen L. Vargo and Robert F. Lusch ; assistant editor, Kaisa Koskela-Huotari
: hbk. - Los Angeles : SAGE , [2018], c2019
図書 <1400454079> [BB2712316X]
The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor
Boston : Harvard Business School Press , c2003
図書 <1010354902>
Customer loyalty : how to earn it, how to keep it / Jill Griffin
New York ; Tokyo : Lexington Books , c1995
図書 <1400310537> [BA25323921]
The experience economy / B. Joseph Pine II, James H. Gilmore
: pbk. - Updated ed. - Boston, Mass. : Harvard Business Review Press , c2011
図書 <1400323584> [BB08166981]
Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö
London ; Tokoyo[i.e.Tokyo] : McGraw-Hill , c1994
図書 <1210001604> [BA26023005]
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
New York : Free Press , c1997
図書 <1210088687> [BA29896861]
Services marketing : integrating customer focus across the firm / [Alan Wilson ... et al.]
3rd European ed. - Maidenhead : McGraw-Hill Education , c2016
図書 <1400421365> [BB22488219]
Service management and marketing : managing the service profit logic / Christian Grönroos
4th ed. - Chichester : Wiley , c2015
図書 <1400421372> [BB19130396]
The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen
: hardback. - Boston : Harvard Business Review Press , [2013], c2000. - (The management of innovation and change series)
図書 <1400295062> [BB14909785]
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
2nd ed. - Boston ; Tokyo : Irwin/McGraw-Hill , c2000
図書 <1010114436> [BA45889528]
Customising in stakeholder management strategies : concepts for long-term business success / Margit Huber, Martina Palls (editors)
Berlin : Springer , c2006
図書 <1020092949>
A new way to pay : creating competitive advantage through the EMV smart card standard / Aneace Haddad
alk. paper. - Aldershot, Hants, England ; Burlington, VT : Gower , c2005
図書 <1020072038> [BA75743940]
One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein
Mason, Ohio : Thomson , c2005
図書 <1020073952> [BA75722146]
Members for life / Richard Gerson
Champaign, Ill. : Human Kinetics , c1999
図書 <1020167985> [BA46675359]
Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsley
New York, N.Y. : AMACOM , c1982
図書 <1010123677>
Boston, Mass. : Harvard Business School Press , c1997. - (The management of innovation and change series)
図書 <1020020001> [BA48310372]
