Wood, Robert Chapman


著者の属性 個人
一般注記 SRC:Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood(Maxwell Macmillan International, c1994)
コード類 典拠ID=5010034227
1 Integrated management systems : a practical approach to transforming organizations / Thomas H. Lee, Shoji Shiba, Robert Chapman Wood ; with contributions by David C. Walden and Chris Bergonzi New York : John Wiley & Sons , 1999